Payment Policy

Effective Date: January 3, 2025
Address: 2050 Frederick Ave, Arcata, California
Hotline: (707) 825-8816
Email: info@sportyluis.com
Website: sportyluis.com

1. Introduction

This Payment Policy explains the payment methods, security measures, and conditions under which payments are processed on SportyLuis. By completing a transaction, you agree to the terms outlined in this policy.

2. Accepted Payment Methods

SportyLuis accepts the following payment methods:

2.1 Credit and Debit Cards

  • Visa, MasterCard, American Express, Discover.

2.2 Digital Wallets

  • PayPal.

2.3 Alternative Payment Methods

  • Bank transfers and other regional payment methods (where applicable).

2.4 Gift Cards

  • SportyLuis gift cards can be redeemed for purchases on the website.

3. Payment Process

3.1 Transaction Steps

  1. Add desired items to the cart and proceed to checkout.
  2. Enter accurate billing and shipping information.
  3. Select a preferred payment method and confirm the transaction.
  4. Receive an email confirmation detailing the transaction and order summary.

3.2 Failed Payments

If a payment fails:

  • Double-check the entered information.
  • Ensure sufficient funds in the payment account.
  • Contact your bank or card issuer if the issue persists.

For unresolved issues, contact info@sportyluis.com for assistance.

4. Payment Security

4.1 SSL Encryption

  • All transactions are encrypted using Secure Socket Layer (SSL) technology to ensure data privacy and integrity.

4.2 PCI Compliance

  • SportyLuis adheres to Payment Card Industry Data Security Standards (PCI DSS) to maintain a secure payment environment.

4.3 Fraud Detection and Prevention

  • Transactions are monitored for suspicious activity.
  • Orders flagged for potential fraud may require additional verification.

5. Refunds and Chargebacks

5.1 Refund Process

  • Refunds are processed according to the Refund and Returns Policy.
  • Refunds are issued to the original payment method within 7-10 business days after approval.

5.2 Chargebacks

  • Customers are encouraged to contact info@sportyluis.com to resolve payment disputes before initiating a chargeback.
  • Unauthorized chargebacks may result in account suspension.

6. Subscription Payments (If Applicable)

6.1 Automatic Billing

  • Subscription payments are charged automatically on the specified billing date.

6.2 Managing Subscriptions

  • Customers can manage or cancel subscriptions through their SportyLuis account settings.

6.3 Failed Subscription Payments

  • If a subscription payment fails, the service may be suspended until the payment is successfully processed.

7. Taxes and Additional Fees

7.1 Sales Tax

  • Sales tax is calculated based on the shipping address and applicable local regulations.

7.2 Currency Conversion Fees

  • For international transactions, currency conversion fees imposed by your financial institution may apply.

7.3 Bank Fees

  • SportyLuis is not responsible for any bank or intermediary fees incurred during payment processing.

8. Payment Disputes

8.1 Reporting Issues

  • Customers should report payment issues to info@sportyluis.com with the order number and relevant details.

8.2 Resolution Timeline

  • SportyLuis aims to resolve payment disputes within 7 business days.

9. Special Payment Scenarios

9.1 Bulk Orders

  • Bulk purchases may require alternative payment arrangements. Contact info@sportyluis.com for details.

9.2 Pre-Orders

  • Payment for pre-ordered items may be charged immediately or upon product shipment, depending on the product’s terms.

9.3 Split Payments

  • Customers can request split payments for large orders by contacting customer support.

10. Policy Updates

This Payment Policy may be updated periodically. Significant updates will be communicated via email or a notice on the website at least 30 days before implementation.

11. Contact Information

For questions about payments, contact: