Sales Policy

Effective Date: January 3, 2025
Address: 2050 Frederick Ave, Arcata, California
Hotline: (707) 825-8816
Email: info@sportyluis.com
Website: sportyluis.com

1. Introduction

This Sales Policy outlines the terms and conditions under which transactions occur on the SportyLuis platform. By placing an order, you agree to comply with these terms. SportyLuis is committed to providing a seamless shopping experience, ensuring clarity and fairness in every purchase.

2. Definitions

  • Customer: An individual or entity purchasing products from SportyLuis.
  • Order Confirmation: An email notification sent to confirm a purchase.
  • Sale: A legally binding transaction between SportyLuis and the customer.

3. Pricing

3.1 Transparent Pricing

  • All prices are listed in USD and include applicable taxes unless otherwise stated.
  • Prices are subject to change without prior notice, but customers are charged based on the price at the time of purchase.

3.2 Promotions and Discounts

  • Discount codes must be applied at checkout.
  • Promotions cannot be combined unless explicitly stated in the offer’s terms.

3.3 Pricing Errors

  • SportyLuis reserves the right to cancel orders affected by pricing errors.
  • Customers will be notified and refunded in case of cancellations due to pricing discrepancies.

4. Ordering Process

4.1 Steps to Place an Order

  1. Select the desired products and add them to your cart.
  2. Proceed to checkout and provide billing and shipping information.
  3. Complete payment and receive an order confirmation email.

4.2 Order Confirmation

  • Orders are confirmed via email once payment is successfully processed.
  • The confirmation includes order details, payment information, and an estimated delivery date.

4.3 Amendments to Orders

  • Customers can request modifications to orders within 24 hours by contacting info@sportyluis.com.

5. Payment

Refer to the Payment Policy for detailed information on accepted payment methods, security measures, and failed transaction protocols.

6. Shipping and Delivery

Refer to the Shipping Policy for detailed information on delivery timelines, shipping costs, and tracking procedures.

7. Product Availability

7.1 Stock Levels

  • SportyLuis strives to keep stock levels accurate, but availability is not guaranteed.
  • Customers will be notified if an item is out of stock after placing an order.

7.2 Pre-Orders

  • Pre-ordered items will be shipped on the release date specified in the product description.

8. Cancellations

8.1 Cancellation by the Customer

  • Customers can cancel orders within 24 hours of placement, provided the item has not been shipped.
  • Cancellations can be requested by emailing info@sportyluis.com with the order number.

8.2 Cancellation by SportyLuis

SportyLuis reserves the right to cancel orders under the following circumstances:

  • Fraudulent transactions.
  • Pricing errors.
  • Stock unavailability.

9. Warranty and Guarantees

9.1 Manufacturer’s Warranty

  • Products sold by SportyLuis are covered by the manufacturer’s warranty, where applicable.

9.2 Customer Guarantees

  • SportyLuis guarantees the authenticity and quality of all items sold.

9.3 Warranty Claims

To file a warranty claim:

  1. Contact info@sportyluis.com with proof of purchase.
  2. Provide photos and a detailed description of the issue.

10. Customer Responsibilities

Customers are responsible for:

  • Providing accurate billing and shipping information.
  • Ensuring availability to receive the delivery.
  • Inspecting the delivered items and reporting discrepancies within 48 hours.

11. Limitation of Liability

SportyLuis is not liable for:

  • Delays caused by shipping carriers or customs.
  • Minor variations in product color, design, or specifications.

12. Returns and Refunds

Refer to the Refund and Returns Policy for guidelines on returning items and obtaining refunds.

13. Dispute Resolution

13.1 Customer Support

For order-related disputes, contact info@sportyluis.com with details, including the order number and a description of the issue.

13.2 Arbitration

Disputes unresolved through customer support may be referred to arbitration under California law.

14. Updates to Sales Policy

This Sales Policy may be updated periodically. Customers will be notified of significant updates via email or website announcements.

15. Contact Information

For questions regarding sales, contact: