Refund and Return Policy for SportyLuis

Effective Date: December 5, 2024

At SportyLuis, we strive to provide you with high-quality Christmas decorations and an excellent shopping experience. If for any reason you are not completely satisfied with your purchase, we are here to help. This Refund and Return Policy outlines the process for returning items and obtaining refunds.

1. Return Eligibility

To qualify for a return, the following conditions must be met:

  • The item must be in its original, unused, and undamaged condition.
  • The item must be returned within 30 days from the date of delivery or in-store purchase.
  • The item must be returned with all original packaging, labels, and tags attached.

Non-returnable Items:

  • Custom or personalized products.
  • Gift cards or digital products.
  • Items that are marked as non-returnable at the time of purchase.

If the item you received is defective or damaged during shipping, please contact us immediately so we can assist you in processing a return or exchange.

2. How to Return an Item

To initiate a return, please follow these steps:

  1. Contact Us: Email our customer service team at info@sportyluis.com or call (707) 825-8816 to inform us of your intent to return the item. Please include your order number, item(s) to return, and the reason for the return.

  2. Prepare the Return: Ensure the item is securely packaged in its original packaging, including all accessories, documentation, and tags.

  3. Return Shipping: You are responsible for the return shipping costs unless the item is defective or damaged. We recommend using a trackable shipping service or purchasing shipping insurance to ensure that the returned items are delivered to us.

  4. Return Address: Send the item(s) to the following address:

    SportyLuis Returns Department
    2050 Frederick Ave,
    Arcata, California
    ZIP Code: [Insert ZIP Code]

3. Refund Process

Once we receive your returned item, we will inspect it to ensure it meets our return policy conditions. If everything is in order, we will process your refund within 7–10 business days. Refunds will be issued to the original payment method used during the purchase.

Please note that the shipping costs for returning an item are non-refundable, unless the return is due to a defective or incorrect item sent.

Partial Refunds: In some cases, a partial refund may be granted for items that are returned in less-than-perfect condition, such as missing packaging or slight damage. We reserve the right to adjust the refund based on the condition of the item.

4. Exchanges

If you would like to exchange an item for a different product, please follow the same process as the return, and once the return is processed, you can place a new order for the desired product. Unfortunately, we do not offer automatic exchanges—returns must be completed before a new purchase can be made.

5. Damaged or Defective Items

If your product arrives damaged or defective, please contact us within 7 days of receiving the item. We will arrange a return at no cost to you and provide a full refund or replacement, depending on your preference and availability of stock.

To expedite the process, please send us photos of the damaged or defective item(s) along with your order number, and we will assist you with the return or exchange.

6. Late or Missing Refunds

If you have not received your refund within the specified time frame, please check the following:

  • Your bank account or payment provider may take additional processing time to post the refund.
  • If the refund was processed but you still don’t see it, contact your bank or credit card company for more information.

If you’ve done this and still have not received your refund, please contact us at info@sportyluis.com.

7. Final Sale Items

Certain items, such as sale merchandise or items marked as “Final Sale,” are not eligible for return or refund. These items will be clearly marked on the website or at checkout.

8. Changes to the Refund and Return Policy

We reserve the right to modify or update this Refund and Return Policy at any time. Any changes will be posted on this page, and the updated date will be reflected at the top of the page. We encourage you to review this policy periodically to stay informed about our return and refund procedures.

Contact Us

If you have any questions or need assistance with your return or refund, please don’t hesitate to contact our customer service team:

Thank you for shopping with SportyLuis! We are committed to providing you with the best customer experience and quality products.