Refund and Returns Policy

Effective Date: January 3, 2025
Address: 2050 Frederick Ave, Arcata, California
Hotline: (707) 825-8816
Email: info@sportyluis.com
Website: sportyluis.com

1. Introduction

At SportyLuis, customer satisfaction is our top priority. This Refund and Returns Policy outlines the guidelines for returning or exchanging items and the process for obtaining refunds. By making a purchase, you agree to the terms outlined in this policy.

2. Eligibility for Returns

2.1 Conditions for Returnable Items

To qualify for a return, items must:

  • Be returned within 30 days of delivery.
  • Be in their original condition, unused, and in original packaging.
  • Include all accessories, tags, and proof of purchase.

2.2 Exceptions

The following items are not eligible for returns:

  • Personalized or custom-made products.
  • Clearance or “Final Sale” items.
  • Gift cards and downloadable products.

2.3 Defective or Damaged Items

  • Items damaged during shipping or with manufacturing defects are eligible for returns or exchanges.

3. Initiating a Return

3.1 Steps to Request a Return

  1. Email info@sportyluis.com with your order number and reason for the return.
  2. Await a Return Authorization (RA) number and return instructions.
  3. Ship the item back to 2050 Frederick Ave, Arcata, California using a trackable shipping service.

3.2 Shipping Costs for Returns

  • Customers are responsible for return shipping fees unless the return is due to an error by SportyLuis or a defective product.

4. Refund Process

4.1 Refund Timeline

Refunds are processed within 7-10 business days after receiving and inspecting the returned item.

4.2 Refund Method

  • Refunds are issued to the original payment method.
  • If the original payment method is unavailable, store credit will be issued.

4.3 Partial Refunds

Partial refunds may be issued for:

  • Items that are returned damaged or with missing parts.
  • Returns initiated after the 30-day window.

5. Exchanges

5.1 Eligibility for Exchanges

  • Exchanges are offered for defective, damaged, or incorrectly shipped items.
  • Requests for exchanges must be made within 30 days of delivery.

5.2 Exchange Process

  1. Email info@sportyluis.com to request an exchange.
  2. Ship the original item back as per return instructions.
  3. The replacement item will be shipped once the returned item is received.

6. Items Lost or Damaged During Return Shipping

  • SportyLuis is not responsible for items lost or damaged during return shipping.
  • Customers are encouraged to use insured and trackable shipping methods.

7. Non-Returnable Items

The following categories of items are non-returnable:

  1. Gift Cards: Cannot be returned or refunded.
  2. Downloadable Products: Includes e-books, software, or other digital goods.
  3. Personalized Items: Custom orders designed specifically for the customer.

8. Exceptions for Late Returns

Returns requested after 30 days may be accepted under exceptional circumstances at the discretion of SportyLuis. Late returns are subject to:

  • A 20% restocking fee.
  • Store credit instead of a direct refund.

9. Reporting Defective or Damaged Items

9.1 Timeframe

  • Defective or damaged items must be reported within 48 hours of delivery.

9.2 Documentation

Provide the following when reporting a defective or damaged item:

  • Photos of the damage.
  • A detailed description of the issue.
  • Proof of purchase.

10. Canceling an Order

10.1 Conditions for Cancellation

  • Orders can be canceled within 24 hours of placement if the item has not been shipped.
  • Once an item is shipped, cancellations are no longer possible.

10.2 Refund for Canceled Orders

  • A full refund will be issued for orders canceled before shipping.

11. Policy Updates

This Refund and Returns Policy may be updated periodically. Customers will be notified of significant changes via email or a notice on the website.

12. Contact Information

For questions about returns or refunds, reach out to us: