Shipping Policy

Effective Date: January 3, 2025
Address: 2050 Frederick Ave, Arcata, California
Hotline: (707) 825-8816
Email: info@sportyluis.com
Website: sportyluis.com

1. Introduction

SportyLuis is committed to ensuring that your orders are delivered quickly and safely. This Shipping Policy outlines the methods, costs, timelines, and other aspects of shipping, so you know what to expect when shopping with us.

2. Shipping Options

2.1 Standard Shipping

  • Delivery Timeframe: 5-7 business days.
  • Available for all domestic orders.

2.2 Expedited Shipping

  • Delivery Timeframe: 2-3 business days.
  • Subject to additional charges, calculated at checkout.

2.3 International Shipping

  • Delivery Timeframe: 10-15 business days, depending on the destination.
  • Customs and import duties may apply.

2.4 Free Shipping

  • Free shipping is available for orders over $100 within the United States.
  • Excludes expedited or international shipping.

3. Shipping Costs

3.1 Calculation of Costs

Shipping fees are calculated based on:

  • Order weight and dimensions.
  • Delivery address.
  • Selected shipping method.

3.2 Discounts and Promotions

  • Shipping discounts may be applied during promotions.
  • Free shipping thresholds are determined by total cart value.

4. Delivery Timelines

4.1 Domestic Orders

  • Standard Shipping: 5-7 business days.
  • Expedited Shipping: 2-3 business days.

4.2 International Orders

  • Delivery times vary depending on customs clearance and local postal services.

4.3 Holiday Delays

  • Orders placed during holidays or peak shopping seasons may experience delays.

5. Tracking and Notifications

5.1 Tracking Information

  • Customers will receive a tracking number via email once the order has been shipped.
  • Tracking updates can be viewed on the carrier’s website.

5.2 Delayed Updates

  • If tracking information does not update within 48 hours, contact info@sportyluis.com for assistance.

6. Shipping Restrictions

6.1 Restricted Locations

  • SportyLuis does not ship to P.O. boxes or military addresses (APO/FPO).

6.2 Remote Areas

  • Additional charges may apply for deliveries to remote or hard-to-reach areas.

7. Lost, Damaged, or Delayed Shipments

7.1 Lost Shipments

  • SportyLuis will replace or refund items lost during shipping after verification with the carrier.

7.2 Damaged Items

  • Customers must report damaged items within 48 hours of delivery.
  • Provide photos and a detailed description of the damage.

7.3 Delayed Shipments

  • SportyLuis is not responsible for delays caused by weather, customs, or carrier issues.

8. Customs and Duties

8.1 International Customers

  • Import duties, taxes, and fees are the responsibility of the customer.
  • Contact your local customs office for more information.

8.2 Customs Clearance Delays

  • Orders held by customs may take additional time for clearance.

9. Return Shipping

9.1 Return Process

Refer to the Refund and Returns Policy for detailed steps on how to return items.

9.2 Return Shipping Costs

  • Customers are responsible for return shipping costs unless the return is due to an error by SportyLuis or a defective product.

10. Customer Responsibilities

Customers are responsible for:

  • Providing accurate shipping information at checkout.
  • Ensuring someone is available to receive the delivery.

11. Shipping Exceptions

11.1 Special Orders

  • Custom or oversized items may require additional processing and shipping time.

11.2 Bulk Orders

  • Bulk purchases may have unique shipping arrangements. Contact info@sportyluis.com for assistance.

12. Policy Updates

This Shipping Policy may be updated periodically to reflect changes in shipping methods or regulations. Significant updates will be communicated via email or a notice on our website.

13. Contact Information

For questions about shipping, contact: